Return and Refund Policy

At Casloria, we provide clear guidance on returns, refunds, exchanges, order cancellations and damaged items. If a purchase does not meet your requirements, please follow the instructions below.

Return Window

Items can be returned within 30 days of delivery.

Restocking Fees

None applied.

Refund Processing

Refunds are issued within 7 days of approval.

Return Shipping

Customers are responsible for shipping costs on returns.

Exchanges

Accepted under specified conditions.

Reference

All returns follow our Terms of Service.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@casloria.com. Cancellations can only be accepted if the order has not yet entered processing. If the order has already been delivered and you no longer wish to keep it, a return request can be submitted in accordance with our return steps and requirements.

Damaged or Incorrect Items

Should your order arrive damaged or incorrect, please notify us by email at support@casloria.com and include the following:

  • Your order reference number
  • A brief explanation of the issue
  • Clear photos of the product and its packaging

After review, you can choose to receive a replacement item or a full refund.

Return Requirements

Items returned within 30 days of delivery must meet the following conditions:

  • Unused and unwashed
  • In original packaging
  • All tags attached

How to Return an Item

  1. Contact support@casloria.com with your order number and reason for return.
  2. Wait for approval before shipping the item back.
  3. Follow the provided packaging and return address instructions.
  4. Ensure the item is packaged securely to prevent damage during transit.

Refunds

  • You will receive email confirmation once the return is received and approved.
  • Refunds are issued to the original payment method within 7 days of approval.
  • Additional time may be required by banks or payment providers before funds are released.

Additional Information

Customers are responsible for return shipping on non-defective items. Ensure items are securely packaged to prevent damage during shipping.

Exchanges

To request an exchange, contact our support team within 30 days of delivery. The process includes:

  1. Submit Request:

    Email support@casloria.com with your order number and the item to exchange.

  2. Item Requirements:
    • Unused and unwashed
    • In original packaging
    • All tags attached
  3. Next Steps:

    After review, you will receive instructions for returning the original item and receiving the replacement.